Office Technology Solutions
Ballina, Lismore and the Northern Rivers

25 North Creek Road
Ballina NSW 2478

02 6686 5266

Office Products Ballina, Lismore and the Northern Rivers

Products > Solution Assist

Solution Assist

The best place to get professional services and support for Fuji Xerox products.

When you need assistance with your Fuji Xerox product or software to get the most out of the advanced featuresor software, you can make a reservation with our team @ Solution Assist. We are here to help either through Solution eAssist or our Onsite team support. We can get you and your business up and running quickly.

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Solution eAssist - at your service

We know time is money. Our goal is to enable you to have the freedom to do your best work. Solution eAssist allows us to be onsite remotely to provide you with online professional services and support to integrate our products into your business and web applications.

What to expect with Solution eAssist.

At Fuji Xerox, we have a comprehensive support structure. Our team are highly trained engineers who are all SCP certified can provide you with remote support through eAssist. Our eAssist remote support tool allows us to support you quickly with minimum inconvenience for your business.

Our eAssist team allows our support engineers to remotely deliver an “over your shoulder” professional collaborative services. Our support engineers can connect to your desktop, show you how to use our products, perform remote software and hardware configuration and run diagnostics. This translates for your business to faster resolutions, greater accuracy and improved productivity for you.